Just a quick post to praise my long time web host.
This week I had the misfortune to have to deal with a new clients web host. Yes, I will name the company. Network Solutions is a joke. The client has a content management system website through their hosting service. There was a problem creating new pages so the client contacted the support department inquiring about the issue. The next day there was a reply that in no way addressed the question that was asked. A second attempt to find out the problem failed when the reply back again did not address the question that was asked.
As I said, Network Solutions is a joke. At least their support department is a joke.
Anyway. Back to the reason for this post. I have used Hostgator for almost ten years. I have never had a problem with their hosting services. I have had some issues with some of the blog sites that I host with them but the problem was with my sites, not their hosting of the sites. Every problem I have ever had was addressed by a confirmation email instantly and a reply by a knowledgeable support person within an hour at the most.
The best part, the support person in every instance fixed the problem I was having without any further communications with myself. Obviously the support staff at Hostgator is well trained. Never have I ever received a reply to my inquiry that did not directly address the problem at hand. Something Network Solutions might want to work on.
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